Warranty Policy

1. Quality Commitment

LNC Battery supplies new battery products that are manufactured and inspected according to agreed product specifications and quality requirements.

Before shipment, products are subject to appropriate inspection and testing procedures to ensure product quality and reliability.

2. Warranty Coverage

Warranty coverage applies to verified manufacturing defects that occur under normal operating conditions and within the agreed warranty period.

If a product issue is confirmed to be caused by manufacturing defects, LNC Battery will provide an appropriate solution based on the specific situation, which may include:

• Product replacement
• Replacement of defective units
• Technical support and troubleshooting assistance
• Other mutually agreed solutions

3. Warranty Exclusions

Warranty does not cover problems caused by improper use, incorrect installation, unauthorized modification, or external factors, including but not limited to:

• Physical damage or accidents
• Incorrect charging or discharging operations
• Overcharging or over-discharging
• Use outside specified operating conditions
• Improper storage conditions
• Unauthorized repair or modification
• Damage caused by external equipment or systems

4. Warranty Claim Process

Customers should contact LNC Battery when a product issue occurs and provide relevant information for evaluation, including:

• Product model and specifications
• Order information
• Description of the issue
• Photos, test results, or other supporting information when applicable

LNC Battery will review the information and work with customers to determine the appropriate solution.

5. OEM and Customized Battery Products

For OEM and customized battery packs, warranty conditions may vary depending on product design, battery configuration, application environment, and technical requirements.

Specific warranty terms for customized projects will be confirmed through customer agreements, technical documents, or commercial contracts.

6. Product Usage Responsibility

Customers are responsible for ensuring that battery products are properly selected, installed, operated, and maintained according to technical requirements.

Proper application design and correct operating conditions are essential for battery safety, performance, and service life.

7. Warranty Support

LNC Battery values long-term cooperation with customers and is committed to providing professional technical support and reasonable solutions for qualified warranty cases.